Frequently Asked Questions

Why are we moving to self-hosted servers?

We want to give our community more stability, flexibility, and control. Self-hosting means faster updates, fewer crashes, custom features, and the ability to grow the cluster without relying on Nitrado.

Will my progress, dinos, and items carry over?

Yes. However, we cannot check every base manually. If you find something we missed, please tell us right away and our expanded team will work on making it right.

Will server performance be better?

Yes. Our new hardware is more powerful, with high-core CPUs, large amounts of RAM, and fast NVMe storage. This should mean smoother gameplay, faster loading, and less lag during peak times.

What will happen to the old servers?

The old Nitrado cluster will eventually be de-funded and turned off.

Do I need to change how I connect to the servers?

Yes. You’ll need to favorite the new server name, Phoenix Clan Rising, in the ASA server browser. We’ll post exact connection info in Discord.

Will there be downtime during the move?

The team is pleased with the transition so far, and any downtime from this point forward will be kept to an absolute minimum other than the usual cluster reboot at 8 AM PST / 11 AM EST.

Are there new rules, mods, or features?

The core rules stay the same, but self-hosting gives us more flexibility to add community-requested mods, balance changes, and events. We’ll test changes carefully before rolling them out.

How will donations or VIP packages work now?

Donations go directly toward hardware, networking, and upkeep of the new servers. Nothing changes for VIP or supporter packs—you’ll still get the same perks, just with more stability behind them.

Who do I contact if I have issues?

All support requests should go through Discord tickets so we can track them. Staff will have better access to logs and server management tools under self-hosting, so fixes should be faster.