Need help from the Phoenix Clan Rising team? Open a ticket for support, donation questions, lost dinos, technical issues, or community assistance.
Our admins are spread across three different time zones to help keep support coverage active throughout the day.
Most support requests should go through Discord tickets so the team can properly track and respond to issues.
Phoenix staff are spread across multiple regions and time zones to improve response coverage and availability.
Our admins actively play the games alongside the community and generally stay hands-off unless help is truly needed.
Self-hosting gives the team better access to logs, backups, and server management tools to resolve issues faster.
Including details helps the team investigate issues more efficiently.
ARK: Include your map, tribe name, coordinates if possible, and what happened.
Minecraft: Include your username, world/server, and any plugin or feature involved.
Missing Items: Include screenshots, timestamps, and any supporting details you have available.
Bug Reports: Explain how the issue occurred and whether it can be reproduced.
Open a Discord ticket and the Phoenix Clan Rising team will assist you as soon as possible.